Author's posts

Feb 28

Melissa Chang to Speak at Strictly Business Event by Social Wahines (@socialwahines) – 3/29/11

Use the promo code “melissa” when registering and get $10.00 off the general admission ticket price. Attendees may purchase tickets online at

Feb 25

How to Integrate Customer Service Into Social Media Marketing (via Clickz)

How to Integrate Customer Service Into Social Media Marketing | ClickZ Social media has changed customer service from being a support function to being an extension of marketing. In the social media ecosystem, customers want to know that you’re listening and responding. As your organization’s front line, customer service is where your company becomes real …

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Feb 14

Big Opportunities for Small Businesses in Facebook Pages Redesign (via

Great summary of the changes! clipped from Facebook has redesigned the pages which, for most of the small business world, are our business pages. These new changes are similar to the individual pages in the layout, however, there are quite a few other changes that are big opportunities for businesses to take advantage of …

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Feb 13

15 Twitter tips for beginners – updated (via Tom Raftery)

Some great Twitter tips in this post! clipped from Needless to say, things have moved on considerably in the intervening period – bear in mind that post was written over a year before the launch of the iPad and seven months before version 1.0 of Android was released!  

Jan 23

8 Keys to Blogging Success (via Social Media Examiner)

Great tips! clipped from Are you considering starting a blog? Maybe your blog isn’t working for you? Blogging is one of the hottest ways to build business online. It’s changed considerably from the early days of “dear diary” and “angry conspiracy theorist” blogs. Even Time Magazine has started honoring their “Best Blogs” of the …

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